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Send and returns

We have various shipping methods. These depend on the package and the country to which the shipment must be sent. You can view the shipping options yourself during the ordering process! uses various carriers to ship orders. You pay the current price for shipping/packaging and we have chosen to offer the net price of the items as low as possible to give the customer a transparent insight into the cost structure of an order. If you choose to collect an order, you will not pay any hidden shipping costs, which are included in the price of the item. Depending on the item(s), you can choose the desired shipping method. A specification of the costs of the various shipping options is shown in the overview below. The delivery time that indicates on its website is based on the published delivery times of the various carriers. delivers orders to the various carriers within 24 hours and then no longer has any influence on the actual delivery time. During the summer holidays and the December holidays, you should take longer delivery times into account! The order will be shipped from Tuesday to Saturday.

PostNL - NL
- € 1.30 / € 2.30 / € 3.30 letter post/letterbox post without/without track&trace.
- €6 package/parcel with/with track&trace.
Ordered before 3pm, delivered the next working day, also Saturdays / Ordered before 4pm, delivered the next working day, also Saturdays.

PostNL pick-up service point
- €6 only packages / only parcels

PostNL - EU
- €2.05 / €3.30 / €4.80 letter post without track&trace / letterbox post without track&trace
Ordered before 3pm, delivered within 2-3 days, also on Saturday / Ordered before 3pm, delivered within 2-3 working days.

- €6.80 letterbox package/letterbox parcel with/with track&trace.
- €8.20 package/parcel with/with track&trace
Ordered before 12hrs, delivered the next working day, also Saturdays.

DPD - EU West Europe
- € 9.95 only packages / only parcels
Ordered before 10am, the following delivery times apply:
- Belgium/Belgium: 1 day/day
- Luxembourg: 1 day/day
- Germany/Germany: 1-2 days/days
- Other/Other EU countries/countries Western Europe: 2-3 days/days

DPD - EU Rest Europe
- € 15.95 only parcels
Ordered before 10am, the following delivery times apply:
- Rest Europe: 3-4 days/days

In some cases, may choose a different carrier in order to realize or improve the indicated delivery time.

The delivery/collection costs for violins and violas (Randstad <100km) are €10 and for cellos and double basses €15.


You have the right to cancel your order up to 14 days after receipt without giving any reason, provided the seal has not been broken. If the seal is broken, your order is final and cannot be returned.

If you exercise your right of withdrawal, you have another 14 days after cancellation to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €7.25 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at [email protected]. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

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